Tours and Trekkings

Reservations: To reserve and confirm any program for groups or individual travellers the information contained below is required and must be sent to via the company’s reservation form. The following information should be included: Full name as it appears in the traveler’s passport; number of passport valid during the dates of the itinerary being requested; address and telephone number; current e-mail address; nationality; date of birth; gender; profession or occupation; dates and times of flights or arrival date; any medical or dietary restrictions; special requests regarding the service requested.

Methods of Payment

In order to deal with your reservation in a timely manner we require an advance deposit of 50% of the total cost. Once payment has been made, you will receive your booking confirmation.

Money transfer via Western Union. Details below:

  • Name: Carlos Javier Núñez Yépez
  • Address: Domenican Republic
  • Passport: 3839175
  • This payment method is recommended for payments under US$700 as they are usually cheaper than bank transfers. Please check the Western Union website for more details or for information on the nearest agent location. When using this payment method, please provide us with the corresponding Money Transfer Control Number (MTCN).

Credit card payment, see below:

  • Paypal, with the specified surcharge to cover credit card costs and transactions

(plus 6.5% surcharge)

The due amount should be paid at our office or in your hotel at least TWO DAYS prior to the tour or trek departure date, and in the following manner:

  1. Cash (US$ or local currency);

Important: Bookings should be made as far in advance as possible; for example, there is high demand for the 4 day/3 night Inca Trail all year and we recommend you make your reservation as soon as you have received our confirmation of availability, the high season in the Caribbean are from November to May so is recommended to book the hotel accommodation with time in advanced.

Single Accommodation: Prices are based on twin room accommodation; a single supplement is available and single accommodation can be provided on request and at an additional cost.

Cancellations: In our experience a certain percentage of bookings are cancelled by the client before departure due to some unforeseen circumstance. The penalty for any cancellation of services depends on the date of cancellation, in accordance with the following guidelines (Please note: In the event of cancellation at any time after confirming the purchase of your Inca Trail permit, ticket for any tour, or hotel booking, we will be obliged to charge the full cost of that permit/confirmation):

  • 45 days or more before the date of the start of services: only bank charges will not be refunded (except in the case of the Inca Trail permit).
  • 44 to 30 days before the date of the start of services: 30% of the deposit will not be refunded.
  • 29 to 16 days before the date of the start of services: 40% of the deposit will not be refunded.
  • 15 to 07 days before the date of the start of services: 50% of the deposit will not be refunded.
  • 06 to 0 days before the date of the start of services: 100% of the deposit will not be refunded.

Regarding cancellation of Inca Trail reservations:

In this case of advance payments for the different treks which include the Inca Trail, such as Inca Trail 4 days/3 nights and Inca Trail 2 days/1 night, the costs of these treks are non-returnable, and include entrance tickets to the Inca Trail, porters, cooks and train tickets. This is because these services are reserved and paid for at the time of booking and these payments are non-returnable.

Failure to Arrive (No show): We will retain the full amount paid and will not be responsible for the failure of the client to arrive due to cancelled or delayed flights. Andean Skyline is not responsible for damage to or loss of luggage, accidents, unforeseen expenses, unavoidable delays, services provided by third parties or direct or indirect causes beyond our control. In the unfortunate event of a no show due to unforeseen circumstances, the company will provide a certificate to the client for insurance purposes.

Insurance: It is obligatory for all travellers to be adequately insured against personal accident and medical costs. We recommend a short term insurance policy that covers the trip selected with cover in the event of illness, accident, emergency evacuation, costs incurred due to flight delays, schedule changes, delays caused by bad weather, missed connections, strikes, natural disasters, or any unforeseeable events.

About Mountainous Terrain: The mountainous areas where Andean Skyline operates its many programs have a geographical configuration which in its natural state may present difficulties or dangers that may be concealed by snow, grass or vegetation. Some of these difficulties or obstacles might include loose rocks, trees, accumulated vegetation, fast flowing rivers carrying rocks or stones, fallen vegetation, hollows or depressions below the surface, varying water quality and difficult climatic conditions. Due to the presence of natural forests, rough and rugged terrain or bad weather, participants might become lost or separated from their guides or the rest of the group. Communication in mountainous terrain is often difficult and in the case of an accident, immediate rescue and medical assistance may be unavailable. Weather conditions may be extreme and can change quickly and without warning.

Action in case of emergency: In the event of an accident or illness during a trekking activity, Andean Skyline, through its guides or support personnel, will provide all the help possible and if specialist evacuation is required (helicopters, doctors, nurses and other medical assistance beyond first aid treatment) Andean Skyline will not be financially responsible for such services.

At the time of the tour: Our Booking Conditions clearly state that in the event of a passenger leaving the tour for any reason, any extra expenses are the passenger’s own responsibility and the company shall not be liable for any refund, either total or partial, of money paid for any unused services.

In the event of a client leaving the tour of their own volition before completion through sickness, ill health or any other reason whatsoever, all responsibility that the company may bear to the client will immediately cease.

However, the company may provide the client with a written certificate detailing unused services and for insurance purposes only.

Prepaid Hotel Reservations

You acknowledge that the Andean Skyline companies pre-negotiate certain room rates with hotel suppliers to facilitate the booking of reservations. You also acknowledge that the Andean Skyline Companies provide you services to facilitate such booking of reservations for a consideration (the “facilitation fee”). The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by the Andean Skyline Companies and the facilitation fee retained by the Andean Skyline Companies for their services. You authorize the Andean Skyline Companies to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, service fees, and where applicable, taxes on the Andean Skyline Companies’ services. You agree that your credit card will be charged by the Andean Skyline Companies for the total reservation price. Upon submitting your reservation request you authorize the Andean Skyline Companies to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.

Cancellation Policies

You may cancel or change your prepaid hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 24 to 72 hours) prior to your date of arrival, you will be subject to a charge equal to applicable nightly rates, tax recovery charges and service fees. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with us no later than the date of the first night of the reservation to prevent cancellation of your reservation.

You agree to pay any cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the Terms of Use imposed with respect to your prepaid hotel reservations.
Sales, use and/or local hotel occupancy taxes are imposed on the amounts that we charge for our services (facilitation fee and/or service fee) in certain jurisdictions. The actual tax amounts on our services may vary depending on the rates in effect at the time of your hotel stay.
Let us know if you wish to book reservations for 9 or more rooms or a group. You may be asked to sign a written contract and/or pay a nonrefundable deposit.

Terms of Use

Welcome to Andean Skyline, this Website is provided solely to assist customers in gathering travel information, determining the availability of travel—related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes.

Use of the Website

As a condition of your use of this Website, you warrant that:

  1. you are at least 18 years of age;
  2. you possess the legal authority to create a binding legal obligation;
  3. you will use this Website in accordance with these Terms of Use;
  4. you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
  5. you will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
  6. all information supplied by you on this Website is true, accurate, current and complete
  7. you may not modify, copy, distribute or sale the Content in any way

Changes

Any aspect of the Site may be changed, supplemented, deleted, updated, discontinued, suspended, or modified at any time, and without prior notice to you. However, we make no commitment to update the information contained on this Site. You agree that Andean Skyline shall not be liable to you for any delay or other damages that might result from such modification, suspension, or discontinuance.

We may also, at any time, change or impose fees for certain services, or establish or change general practices and limits concerning certain services. We may also modify these Terms.

Disputes

Andean Skyline is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. But if we are unsuccessful, you may pursue claims as explained in this section.

You agree to give us an opportunity to resolve any disputes or claims relating in any way to the Website, any dealings with our customer service agents, any services or products provided, any representations made by us, or our Privacy Policy (“Claims”) by contacting Andean Skyline Customer Support or 1-8098398519.

Services and Content

Availability

We will use our reasonable commercial efforts to keep our Site available on a 24-hour/7-day-a- week basis, subject to necessary scheduled downtime for maintenance, unscheduled maintenance, and system outages. We cannot promise that access to the Site will be uninterrupted or available at all times. We assume no liability or responsibility for any delay, interruption, or downtime.

Content

The Content is intended for information purposes only. Although we exercise reasonable efforts to ensure their quality and accuracy, there might be errors, or the information provided may not be complete, current, or applicable to your particular situation. Further, information provided regarding the service, amenities, products, etc. have been provided to us by the vendor. We assume no liability or responsibility for any errors or omissions. You are responsible for evaluating the accuracy, completeness, and usefulness of any opinion, advice, or other content available through the Site or obtained from a linked site.

You should not take any action based on information on this Site until you have received a confirmation of your transaction. We send confirmations within 24 hours of your Booking. If you have not received a confirmation of your booking via e-mail, first look into your “spam” or “junk” folder to verify that it has not been misdirected, and if still not found, please contact our customer service department. The Contact Information is provided below.

International Travel

Although most travel, including travel to international destinations is completed without incident, travel to certain destinations may involve greater risks than others. We urge you to review and evaluate travel prohibitions, warning, announcements, and advisories issued by the government and the aviation administration before booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac, and www.customs.gov

By offering for sale travel to particular international destinations, Andean Skyline does not represent or warrant that travel to such point is advisable or without risk. Andean Skyline does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.

Links to third party sites

Outbound Links

For your convenience, our Site provides links to other sites. When you click on one of these links, you are leaving our site and entering another site. We are not responsible for such third party Web sites.

You should carefully review the terms and conditions of use of these sites, because these terms will apply to your visit to these other sites.

Fees

Andean Skyline may charge a fee for the service it provides when you book or reserve travel services, or accommodations through the Site. Any such service fee is non-refundable. In addition, you will be responsible for all charges, fees, duties, taxes, and assessment arising out of your use of the Products and Services available from the Site.

Limitation of Liability

Subject to applicable law, use of this Site and its Content is at your sole risk. Services and Products made available on this Site are subject to conditions imposed by the Providers, including but not limited to tariffs, conditions of carriage, international conventions and arrangements, and federal government regulations. Providers who furnish products or services through this Site are independent contractors, and not agents or employees of Andean Skyline.

Finally, we would like to thank you choosing to travel with Andean Skyline and we look forward to meeting you

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